For the back story, you can start here.
Before delving too much deeper into my current issue regarding GM and a fuel leak, I wanted to lay out a timeline of the events. Maybe this will help another Corvette owner in the future should they want to head down the same road (probably not the one Chevrolet wanted us to find as part of their “Find New Roads” campaign).
7/9/2015 – Morning: I notice a strong smell of gasoline in my garage when getting into my 2004 Corvette as I drive to work. I’m hopeful that it’s not a fuel leak on the vehicle, but because I don’t have lawn equipment or fuel tanks stored in there, I’m pretty sure it is.
7/9/2015 – Evening: I return home after work and meeting my dad for dinner. I haven’t noticed any strong fuel odors, and the smell in the garage has dissipated. I let the car sit in the garage for approximately three hours before checking on it. The strong fuel odor has returned. I narrow it down to being the strongest in the rear driver’s side wheel well. I make an appointment online to drop the car off the next morning at a local Chevrolet dealership where I’ve had work done before (broken shift cable x2, broken window regulator, Z06 Ti exhaust install, numerous oil changes).
7/10/2015: I drop the car off at the dealership around 7:30 a.m. My service adviser states that he also smells the fuel odor. He says their Corvette technician probably won’t get to it until Monday because he’s working on a C6 transmission.
7/14/2015: My service adviser calls to tell me that there is a fuel leak in the driver’s side tank. They can’t pinpoint it without dropping the tank. I tell them to go ahead because I feel like figuring out where it’s leaking is of the utmost importance.
7/16/2015: My service adviser calls to tell me that the tank is cracked at the quick connector. It will be $3,472.12 to fix this problem. I drive over to look at the tank and see a nice split in the tank at the quick connector. This is the exact reason that Special Coverage Adjustment was issued. I ask the dealership if there’s any way to get this replaced under that coverage, and they tell me no. I tell them that I’m going to contact GM any way. I place a call to GM customer service where they take down my info, and tell me they’re going to attempt to work out a deal with the dealership on my behalf. I also write an e-mail to Scott Lawson, General Director of Marketing at GM, whose name is at the bottom of that Special Coverage Adjustment.
7/17/2015 – Morning: Mr. Lawson responds to my e-mail stating that they’re going to “look into this matter.”
7/17/2015 – Afternoon: A GM Executive Liaison contacts me via e-mail stating that GM is currently reviewing my case, and asking for my phone number so that I can provide further details.
7/20/15: The GM Executive Liaison calls me to get my VIN and other information. She tells me that she needs to contact some other people regarding this matter, and will get back to me in a few days.
7/21/15: A Chevrolet service manager calls to ask about my car. When I inform him that my vehicle has been sitting at the dealership since 7/10/2015 he sounds surprised. It turns out that the first GM customer service rep I spoke to on Friday forwarded all of my information to the wrong dealership. Thanks GM.
7/22/2015: The GM Executive Liaison calls me to let me know that she contacted the dealership, and the best GM can do is 20%($694) off the repair cost. I ask why it won’t be covered 100%, and she states that the Special Coverage Adjustment was in effect an extended warranty that’s run out. Also, the offer is only valid at this dealership, and if I take it somewhere else to get more competitive pricing there’s no guarantee that I’ll still get 20% off. I send another e-mail to Scott Lawson detailing my disappointment with how this matter has been handled.
